[Support] Bank - [PAYPAL] My transaction didn’t work! What should I do?
Paypal payments do not require a code, they are automatically credited.
Be aware that sometimes Paypal transactions may take a few hours or even days to be credited to your account. Please be patient and survey your email inbox. Once you receive your confirmation email from Paypal, renew your log in and your account should be credited.
/!\Attention: Please wait at least 24 hours after making a purchase before using this contact form. Purchases can often take some time before being credited. We also suggest that you log out and log back in after a payment to obtain your purchase.
If you do still not receive your purchase after a bank transaction, please indicate the following:
- the transaction number (Unique Transaction ID #)
- the type of transaction (Text, Phone, Paypal, etc.)
- the sum of the transaction
- the date/time of the transaction
- the confirmation email from Paypal (As a screenshot or attachment)
Any messages that do not contain all of the requested information will go unanswered.
Please take into account the service hours of the Support Team:
Monday-Friday 9am-5pm CET
/!\Again: Please wait at least 24 hours after making a purchase before using this contact form.